Venyo Usage Agreement
These Terms & Conditions govern your use of Venyo. By creating an account, making a reservation, or placing a Pre-order, you confirm that you have read, understood, and agreed to them.
Venyo provides a technology platform that enables customers to discover restaurants, make reservations, and place Pre-orders.
Each restaurant is solely responsible for its menu, pricing, food quality, food preparation, service, reservation acceptance, and order fulfillment.
No deposit or reservation fee is required to make a reservation.
A reservation is considered confirmed when the restaurant either:
A reservation is considered rejected when the restaurant manually rejects the reservation within ten (10) minutes from the booking request.
If the restaurant neither accepts nor rejects the reservation within ten (10) minutes from the booking request, the reservation request will automatically expire and be considered cancelled.
A confirmed reservation may be released if the customer fails to arrive within thirty (30) minutes of the reserved time and has not contacted the restaurant.
The Pre-order service is available only after a reservation has been confirmed.
A Pre-order is considered confirmed only after successful payment of the required deposit.
The deposit is intended to reduce no-shows and protect the restaurant against costs associated with preparing food in advance.
The deposit will be deducted from the customer's final restaurant bill.
The customer shall pay a deposit equal to 30% of the total Pre-order value through Venyo's online payment system. The remaining 70% shall be paid directly to the restaurant upon dining, unless otherwise specified by the restaurant.
If the restaurant cancels the reservation or Pre-order, the customer is entitled to a full refund of the deposit, collected from the restaurant.
If the restaurant is unable to fulfill the reservation or Pre-order, the customer is entitled to a full refund of the deposit, collected from the restaurant.
If a duplicate or erroneous payment occurs due to the payment process, Venyo will refund the duplicated amount.
If the customer cancels a confirmed Pre-order, the deposit is non-refundable.
If the customer fails to attend the reservation or does not collect the Pre-order without prior agreement from the restaurant, the deposit is non-refundable.
Restaurants may substitute unavailable menu items with suitable alternatives after informing the customer and obtaining the customer's approval.
All prices displayed on Venyo are determined solely by the restaurant.
Venyo is not responsible for pricing changes made by the restaurant.
Customers are responsible for informing the restaurant of any food allergies, intolerances, or dietary requirements before confirming their order.
Customer information may be shared with the selected restaurant solely for the purpose of providing reservation and Pre-order services.
Personal data will be collected, processed, and stored in accordance with Venyo's Privacy Policy.
Venyo acts solely as a technology platform connecting customers with restaurants.
Venyo shall not be liable for disputes relating to food quality, food preparation, service quality, reservation fulfillment, menu availability, or the overall dining experience.
Venyo reserves the right to suspend or permanently terminate accounts involved in fraudulent transactions, payment abuse, repeated misuse of the platform, or any activity that violates these Terms and Conditions.
Venyo may refuse or cancel transactions that are reasonably suspected to involve fraud, abuse, or unlawful activity.
By creating a Venyo account, making a reservation, placing a Pre-order, or using any Venyo service, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions.
Venyo reserves the right to modify or update these Terms and Conditions at any time.
Any updates will become effective upon publication within the Venyo platform. Continued use of the platform after such updates constitutes acceptance of the revised Terms and Conditions.
Are you a restaurant? The agreement that applies to partner venues is the Venyo Restaurant Partner Agreement. For any clarification about these terms, contact support@venyo.site.