Venyo Restaurant Partner Agreement
This agreement applies to restaurants that register on Venyo. By registering, the Restaurant agrees to be legally bound by the terms set out below.
By registering on the Venyo Platform, the Restaurant agrees to be legally bound by these Terms & Conditions.
The person registering the Restaurant confirms that they have the authority to represent and legally bind the Restaurant.
Venyo reserves the right to update these Terms & Conditions from time to time. Continued use of the Platform after updates constitutes acceptance of the revised terms.
Venyo provides a technology platform that enables restaurants to manage reservations, receive Pre-orders, collect guest information, access operational tools, and utilize restaurant technology solutions.
Venyo acts solely as a technology service provider and does not provide food, hospitality services, delivery services, or restaurant operations.
The Restaurant remains solely responsible for food quality, service standards, pricing, hygiene, legal compliance, and customer experience.
The Restaurant shall provide accurate and updated business information on the Venyo Platform.
The Restaurant is responsible for maintaining accurate:
The Restaurant agrees to ensure that its employees and staff properly understand and use the Venyo Platform.
The Restaurant controls its reservation availability, operating capacity, and available time slots through the Platform.
Reservation requests must be accepted or rejected within ten (10) minutes from the time the booking request is initiated.
A reservation is confirmed when:
A reservation is rejected when the Restaurant manually rejects the reservation request within ten (10) minutes.
A reservation request is considered cancelled if the Restaurant does not accept or reject it within ten (10) minutes.
The Restaurant may release the reserved table after thirty (30) minutes if the customer does not arrive and has not contacted the Restaurant.
The Pre-order service is available only after the customer's reservation has been confirmed.
A Pre-order is confirmed only after successful payment of the required deposit.
The Restaurant agrees to prepare confirmed Pre-orders according to the customer's selected order details and expected arrival time.
The Restaurant acknowledges that the deposit system is designed to increase reservation commitment and reduce financial exposure caused by cancellations and no-shows.
Once a Pre-order has been confirmed, the Restaurant cannot cancel the Pre-order through the Venyo Platform.
If exceptional circumstances require cancellation, the Restaurant must contact the customer directly.
If the Restaurant cancels a confirmed reservation or Pre-order, the Restaurant is responsible for reimbursing the customer's deposit, collected from the Restaurant.
If the Restaurant cannot fulfill the confirmed reservation or Pre-order for any reason, the Restaurant is responsible for reimbursing the customer's deposit, collected from the Restaurant.
Venyo may facilitate the refund process where applicable; however, the financial responsibility remains solely with the Restaurant.
If the customer cancels the reservation or Pre-order, or fails to attend the reservation without completing the booking, the deposit remains non-refundable.
The Restaurant is responsible for maintaining accurate menu availability.
If a selected menu item becomes unavailable, the Restaurant may substitute the item only after informing the customer and receiving customer acceptance where required.
All prices displayed on the Venyo Platform are determined by the Restaurant.
The Restaurant is responsible for ensuring price accuracy.
Venyo is not responsible for price changes, incorrect pricing, or pricing disputes caused by the Restaurant.
The Restaurant remains fully responsible for food preparation, food quality, hygiene, and service delivery.
Any dispute related to food quality, preparation, service, waiting time, or dining experience shall be handled directly between the Restaurant and customer.
The Restaurant retains ownership of its own business information, including menu data, pricing information, operational information, and restaurant content uploaded to Venyo.
Customer information collected through Venyo is used to provide reservation, Pre-order, CRM, analytics, and customer engagement services.
The Restaurant receives access to customer information generated through its use of Venyo solely for managing customer relationships and improving restaurant operations.
The Restaurant shall not misuse, sell, transfer, or share customer information obtained through Venyo in violation of applicable privacy laws.
Venyo retains ownership of:
Venyo may use aggregated and anonymized data to improve its services, develop analytics, and enhance the platform, provided that individual customers and restaurants cannot be identified.
The Restaurant agrees to pay the applicable Venyo subscription fee for access to the Platform.
The subscription amount, billing cycle, and included services shall be communicated during registration or through the applicable commercial agreement.
The Restaurant agrees to pay the applicable transaction commission for Pre-orders processed through Venyo.
The commission percentage and payment terms shall be communicated through the applicable commercial agreement.
The Restaurant may purchase optional promotional services offered by Venyo.
Promotional service fees and packages shall be communicated separately according to the selected promotional service.
Failure to pay applicable fees may result in suspension or termination of Platform access.
Venyo uses third-party payment service providers, including Paymob, to process online payments and deposit transactions made through the Platform.
The Restaurant acknowledges that payment processing services are provided by third-party providers and are subject to their own terms, conditions, policies, and technical availability.
Venyo is not responsible for delays, failures, interruptions, payment declines, or technical issues caused by third-party payment providers.
The Restaurant agrees to provide any required information, documentation, or verification details requested by payment service providers to enable payment processing.
Venyo may facilitate payment collection and refund processing through available payment infrastructure; however, settlement procedures, transaction processing, and payment timelines may be affected by third-party payment provider policies.
Venyo will use reasonable efforts to maintain Platform availability.
Temporary interruptions may occur due to maintenance, updates, technical issues, or circumstances beyond Venyo's control.
Venyo does not guarantee uninterrupted availability at all times.
All rights related to the Venyo Platform, software, branding, trademarks, design, and technology belong exclusively to Venyo.
The Restaurant may not copy, modify, reverse engineer, or distribute any part of Venyo without written permission.
Venyo may provide promotional opportunities to increase restaurant visibility within the Platform.
Venyo does not guarantee a specific number of customers, reservations, or revenue from promotional services.
Venyo may provide reports, analytics, and insights to help restaurants improve operations.
Analytics and insights are provided as decision-support tools and do not represent guaranteed financial results.
Customers may submit feedback or reviews regarding their experience.
Venyo may remove content that violates platform policies.
The Restaurant may respond to customer feedback through available Platform features.
The Restaurant shall not:
Violation may result in suspension or termination.
Venyo may suspend or terminate access if the Restaurant violates these Terms.
Outstanding payments remain due after termination.
Venyo is not responsible for:
Venyo is not liable for indirect, incidental, or consequential damages resulting from Restaurant operations.
The Restaurant agrees to protect and compensate Venyo against claims, damages, losses, or expenses resulting from:
Neither party shall be responsible for failure to perform obligations due to circumstances beyond reasonable control, including natural disasters, government actions, internet failures, or other unavoidable events.
This Agreement is governed by the laws of the Arab Republic of Egypt.
Any disputes arising from this Agreement shall be subject to the competent courts of Egypt.
These Terms & Conditions represent the complete agreement between Venyo and the Restaurant regarding use of the Platform.
If any provision becomes invalid or unenforceable, the remaining provisions remain effective.
Failure by Venyo to enforce any provision does not constitute a waiver of its rights.
End of Venyo Restaurant Partner Agreement. For any clarification about this agreement, contact support@venyo.site or call 01201165556.